General Terms of Service (ToS)

Tour Operator TV is a television channel platform that offers its users and customers the ability to research and book travel-related activities, hotel and B&B accommodations, and air transportation. Upon completion of your purchase, you will receive a registered voucher via email which will grant you access to the experience. This voucher may be provided directly by Tour Operator TV or through our affiliated travel companies. Please take the time to carefully review our General Terms and Conditions of Service (ToS) before making your purchase. By completing your order, you are confirming that you have read and fully understand the ToS and agree to be bound by its terms. If you do not agree to the ToS, you are not authorized to use or access our services.


1.1 The Terms of Service, comprised of these Terms of Use and the Privacy Policy, outline the conditions under which Tour Operator TV (a division of PERSEO Communication Ltd, located in London, UK, along with its specified affiliates and subsidiaries, collectively referred to as “Tour Operator TV,” “we,” “us,” “our”) provides its services (the “Services”) through its booking platform (the “Platform”). The Services may be accessed through our website (, along with all related domains, white-label and affiliate sites, mobile properties, and related applications, collectively referred to as the “Website”) or over the telephone. “You” refers to any individual who accesses or uses the Services. It is important to note that Tour Operator TV is not a travel or tour agency, nor does it provide tours, hotels, air flight tickets, travel activities, or experiences. When you make a booking, you are using the Platform to contract with third-party suppliers.

1.2 For inquiries, please visit the Customer Care section of our Website for information on how to contact us. Our mailing address is Tour Operator TV a div. of PERSEO Communication, 27 Old Gloucester Street, London, WC1N 3AX, UK.

1.3 These Terms of Use govern your relationship with us regarding your use of the Services, including any bookings you make for tours, hotels, tickets, attractions, activities, or experiences (collectively referred to as “Experiences”) that are advertised on Tour Operator TV and provided by third-party suppliers (each referred to as a “Product”).

1.4 By using or accessing the Services, making a booking, or creating a Tour Operator TV Account, you agree to be bound by these Terms of Use without modification, and you represent that you have read and fully understand them. The individual making the booking is deemed to have accepted these Terms of Use on behalf of all persons listed in the booking.


2.1 To utilize the Tour Operator TV service, a User (herein referred to as “Client”) must complete the registration process available on the Website and receive their authentication credentials.

2.2 The Client represents and warrants that all personal information and data provided during the registration process is current, accurate, complete, and truthful. The Client agrees to promptly notify Tour Operator TV of any changes to their information.

2.3 The Client grants Tour Operator TV the right to verify the accuracy of the provided information and data and agrees to cooperate with Tour Operator TV during the verification process.

2.4 Upon successful completion of the registration process, the Client will receive access credentials consisting of a User ID and password. It is the sole responsibility of the Client to maintain the confidentiality of these credentials and the Client shall be held accountable for any activities conducted through the use of their User ID and password.

The Client is liable for any damages or harms inflicted upon Tour Operator TV or third parties as a result of the misappropriation, loss, misuse, or compromise of their authentication credentials. Tour Operator TV reserves the right to use any available evidence, including proof obtained from its systems and procedures, to demonstrate operations carried out by the Client through their User ID and password. Should the Client become aware of any unauthorized use of their credentials or breaches of confidentiality, they agree to immediately notify Tour Operator TV by reporting the abuse to


Upon successful completion of the registration process, the User shall be granted access to Tour Operator TV’s Services, including but not limited to:

(i) access to information, updates, and news feeds regarding travel, traditional and low-cost airline flights, and offers from major travel operators;

(ii) utilization of Tour Operator TV’s search engine to gather information on travel activities, hotels, tickets, and airline offers, as well as comparing various options; and

(iii) the right to use Tour Operator TV’s software application, subject to a license, to directly process a reservation and purchase order for tickets, without the need to access any third-party websites.


4.1 Pursuant to the terms and conditions of this agreement, the User is granted a non-exclusive and temporary license to access and use the Tour Operator TV Service for personal purposes only. The User acknowledges and agrees that they will not use the Service for any commercial purposes and will only act in a personal capacity when utilizing the search engine, making reservations, or processing purchase orders through the web application. The User acknowledges that the web application allows for easy and direct processing of requests without requiring an additional connection to the service provider’s website.

4.2 The User agrees not to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license, create derivative works, transfer or sell, or engage in any commercial use of any information, news, content, software, systems, or products obtained or made available through the Website and the use of the Service.

4.3 The User is responsible for procuring and maintaining an internet connection at their own expense, and Tour Operator TV shall not be liable for any damages to the User’s hardware that may be directly or indirectly caused by the internet connection.


The User agrees to utilize the Website, its features, and the Service by the current Terms and Conditions and for lawful purposes only. Specifically, the User agrees not to transmit or distribute through the Website and its features, any illegal, defamatory, vulgar, obscene, abusive, or disruptive content and not to use the Website and its features to engage in any actions that could harm the image and reputation of Tour Operator TV or cause any loss or damage to Tour Operator TV. Additionally, the User agrees not to send promotional materials or unsolicited and/or unwanted communications that may interfere with the functionality and/or use of the Website by third parties.


The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video, and any other material on Tour Operator TV (collectively referred to as the “Content”) is the exclusive property of Tour Operator TV and its licensors. The User is not entitled to any rights to the Content and/or the Website, other than the limited right to use the Website by the present Terms of Service (ToS). The User is authorized to print and/or download the Content (including the ToS) for personal use only, by the provisions outlined in section 3 of the TOS.


Tour Operator TV contains links to third-party websites or the commercial partners of Tour Operator TV. The inclusion of these links on the Website is for informational purposes only and serves as a reference for the Users. This does not imply any endorsement or approval of the linked website’s content by Tour Operator TV. Tour Operator TV does not have control over the information, services, and products offered by such linked websites and is not responsible for their accuracy, truthfulness, or timeliness. The User acknowledges that the use of these linked websites is at their own risk and does not establish any commercial relationship or affiliation between Tour Operator TV and the administrators of the linked websites.


Information regarding how we process personal information and how cookies are used on our TV Portal can be found in our Privacy Policy.


9.1 The cost of each Tour Product will be quoted per individual unless specified otherwise.

9.2 Prices are determined based on the current local tariff at the time of quoting, converted to the prevailing foreign exchange rate as determined by Tour Operator TV, and further details on currency conversions can be found in paragraph “10”.

9.3 Prices are subject to change without notice until a booking has been made.

9.4 Prices do not include local taxes or usage fees unless otherwise stated by the Supplier, including but not limited to foreign departure fees, security charges, port fees, park fees, customs, immigration, agricultural, passenger facility charges, or international transportation tax.

9.5 Inclusions are determined by the Supplier and do not include tips/gratuities, passport and visa fees, baggage and personal insurance, any personal items, taxes or duties, or beverages or food not specifically stated as included.


10.1 The currency converter provided by Tour Operator TV is based on various publicly available sources and should be used as a guideline only. The currency rates are not verified and may vary, and Tour Operator TV and its affiliates do not guarantee the accuracy of these rates. The currency quotes may not be updated daily, and Tour Operator TV shall not be liable for any changes in prices due to fluctuations in currency.


11.1 Upon completion of a Booking by the User, Tour Operator TV shall act as a limited payment collection agent of the Supplier and shall collect the User’s payment information, processing the payment by the provisions outlined in Section 12. Payment by credit or debit card is required to finalize and process the Booking unless otherwise specified. The payee will be indicated as Perseo Communication on the User’s card statement.

11.2 The value of the Booking may be subject to taxes, duties, foreign transactions, currency exchange, or other fees. The User’s bank or payment card company may convert the payment into local currency and may incur fees, which may result in discrepancies between the amount displayed on the Platform and the final amount charged to the User. Tour Operator TV advises the User to contact their bank or card company if they have any questions regarding any applicable currency conversion or fees.


Pursuant to the terms and conditions outlined in the present Terms of Service (ToS), the payment processing services for the Services rendered shall be executed by Perseo Communication Ltd, having its registered office located at 27 Old Gloucester Street, London WC1N 3AX UK. The payments owed for such Services may be satisfied by the customer through the utilization of Stripe, PayPal, or bank wire transfer, at the customer’s discretion. The customer shall have the option to select their preferred method of payment during the checkout process.


13.1 Once a Tour Product has been purchased, any modifications or cancellations to the booking are subject to the terms and conditions outlined in the applicable Product listing.

13.2 Unless otherwise stated, the standard cancellation policy allows for modification or cancellation of a booking up to 72 hours before the start time of the experience, as indicated by the time zone of the experience location. If the experience does not have a specified start time, the deadline for cancellation or modification requests will generally be 11:59 PM, two days before the start date.

13.3 Some Products are designated as “All Sales Final” or similar language, indicating that these bookings are non-refundable and cannot be modified or canceled. It is the responsibility of the client to review and understand the applicable cancellation policy at the time of booking.

13.4 Any modification or amendment requests, including change of date, should be made through the “Manage My Booking” section of the website. Tour Operator TV will not charge a fee for processing the request, provided it is received by the deadline specified in the Product listing. Please note that a Supplier may impose fees for accommodating a modification request, and the client will be responsible for paying such fees.

13.5 Tour Operator TV will process modification requests subject to the availability and agreement of the Supplier. Tour Operator TV does not guarantee the success of such requests. If the Supplier is unwilling or unable to accept the request, the terms of the original booking, including any potential for a refund, will govern.

13.6 Utilization of a promotion code and acceptance of a discount or special offer price during the checkout process may render the discount or special offer invalid if a modification request is made after the booking has been completed.

13.7 No refunds shall be provided once the Experience has begun, or for any part of the purchased Product, including but not limited to package, accommodation, meals, or any other services that have been initiated or used.


14.1 Tour Operator TV reserves the right to cancel, change or substitute any purchased Product at any time, for any reason, if a Supplier makes a change to the Product after the purchase, which may include but is not limited to changes in date, price, inclusions, coverage, age requirements, and/or any other Product features or requirements. In the event of a material change proposed by the Supplier (such as a change in dates or significant change to the itinerary), if you are unsatisfied with the alternative offered, you will be entitled to a full refund of the original purchase price.

14.2 Tour Operator TV may, at its sole discretion, withdraw its Services and effectively cancel a Booking if it determines that it is necessary or desirable for the protection of its interests, the interests of the Supplier, or your interests. In such instances, Tour Operator TV may, at its sole discretion, arrange for a refund of all or part of the amounts charged to you. You acknowledge that Tour Operator TV and the applicable Supplier shall have no liability for such cancellations or refunds.


15.1 The customer is responsible for ensuring they meet all entry requirements and have proper travel documents (e.g. passport, visa) before making a booking.

15.2 The customer should check the relevant embassy or consulate for up-to-date information on visa and entry requirements, as these may change at any time. Tour Operator TV is not liable for any person who is refused entry onto a flight or into a country.

15.3 The customer is responsible for checking their health and visa requirements with the appropriate consulate and consulting their physician for any health requirements. Tour Operator TV recommends purchasing comprehensive travel insurance to protect the product purchase.

15.4 Travel to some destinations may involve a higher level of risk, and Tour Operator TV advises customers to investigate travel warnings and advisories from the US and destination governments before booking. Tour Operator TV does not guarantee safe travel and is not liable for any damages or losses that may result from travel.

15.5 Pursuant to the inherent nature of travel, particularly international travel, Tour Operator TV advises its customers to exercise due diligence in researching and evaluating travel warnings, announcements, advisories, and restrictions issued by both the United States Government and the relevant destination country before booking any travel arrangements. Information regarding conditions in foreign nations and the associated level of risk can be obtained through the following government websites:,,,,,, and

15.6 Tour Operator TV does not provide any endorsement or guarantee about the safety or advisability of traveling to any specific destination. The company shall not be held responsible for any damages or losses incurred as a result of travel to such destinations.


You hereby agree to defend, hold harmless, and indemnify Tour Operator TV, PERSEO Communication Ltd, and all of their respective officers, directors, employees, and agents from and against any claims, actions, demands, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature, including but not limited to reasonable legal and accounting fees, arising out of or in connection with:

a. Your violation of these Terms of Use or any of the documents referenced herein;

b. Your breach of any applicable laws, rules, regulations, or guidelines;

c. Your infringement, misappropriation, or violation of the rights of any third party, including without limitation any rights of publicity or privacy;

d. Your utilization of the Services, including the Website;

e. Your Booking or use of any Product; or

f. Your negligence or willful misconduct.


17.1 Upon completion of a Booking, you will receive a Ticket for the respective Product, either in the form of a Tour Operator TV or branded ticket, or a voucher from the Supplier. To access and print your Ticket, you will be directed to a secure webpage hosted by Tour Operator TV containing a link to your Ticket. Depending on the nature of the Booking, you may receive an electronic Ticket, in addition to or instead of a paper Ticket.

17.2 To redeem the Product, you must present the original and authentic Ticket to the relevant Supplier. Your Booking cannot be honored or redeemed without a valid Ticket, therefore, you must review the terms and conditions related to your Booking to determine the requirements for presenting the Ticket.

17.3 As a security measure, you will be required to present a valid photo ID and sign the Ticket at the time of redeeming your Ticket.

17.4 In certain circumstances, the Supplier may also require you to present the payment card used to make the Booking at the time of redemption, particularly for attraction and show tickets. You will be advised at check-out if such a requirement exists. In case of any questions regarding this requirement, you may contact Tour Operator TV’s Customer Service agents.


The terms of service and the relationship between the User and Tour Operator TV shall be governed by English law to the extent allowed by applicable regulations. The parties agree that any disputes arising out of or in connection with the ToS or the relationship established between them shall be resolved exclusively by the ordinary courts located at Tour Operator TV’s headquarters, by international agreements and applicable regulations. Tour Operator TV reserves the right to bring legal action against the User in a competent court at the User’s domicile.


19.1 These Terms of Use, together with the Privacy Policy, any additional terms to which you agree when using particular elements of the Services, and any Booking details, constitute the entire agreement between you and Tour Operator TV concerning the use of the Services.

19.2 If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

19.3 You agree that these Terms of Use and your use of the Services are governed under English law. We each agree to submit to the personal jurisdiction of a state court located in England or the United Kingdom or the United States or the jurisdiction of the European Union.

19.4 Tour Operator TV’s failure to enforce any right or provision in these Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

19.5 In the event of any conflict between these Terms of Use and any Booking details or additional terms that apply to a particular portion of the Services, the additional terms will control that portion of the Services.

19.6 These Terms of Use do not create any agency, partnership, joint venture, or employment relationship, and you may not make any representation on our behalf.

19.7 You may not assign these Terms of Use or transfer any rights to use the Services without the prior written consent of Tour Operator TV. Tour Operator TV may assign these Terms of Use without your prior written consent, provided that such assignment does not result in a material change to the terms of these Terms of Use.

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